Production time
Most orders leave our California studio within 3–5 business days. Production can occasionally take longer during peak seasons (Valentine's, Mother's Day, Christmas).
US shipping
Free shipping on US orders over $75. Smaller orders ship USPS / UPS Ground for a flat $5.95.
Tracking arrives by email the moment your order ships.
International
Currently US only. International shipping is rolling out in 2027.
30-day preview promise
Custom keepsakes are made just for you, so we don't accept returns for change-of-mind.
If your piece arrives damaged or doesn't match the preview, we'll reprint or refund — no questions, no restocking fees.
Help
Email [email protected] with your order number — we typically reply within one business day.